How do I clean marks off the stone surface?

Marks on the Stone: Stone is a natural material that comes with small marks – bubbles, leaching and pour lines. These are unavoidable and need to be adopted as part of the character of Stone printing. Marks on the surface of the print: These are mostly oil marks, from fingerprints or residual oil from when we seal the timber. The best way to get rid of oil is with oil! Take a clean cloth and dip it in some olive oil. Dab off the excess and rub on the mark using a circular motion. Work the circles out and over the stone until the whole surface is covered. This should do the trick. If not, take a picture and send it in for some healing assessment.

How fragile is my stone print?

The image is scratch proof, however, it’s not invincible. Anything stronger than stone (like metal) will scratch stone. The greatest vulnerability is when your stones are traveling. To protect them ensure the image face is well covered and there is no pressure directly onto the surface.
Do not place anything on top of your stone print, this is a fine art print and not a glazed tile.

Where can I hang my stone?

All the normal places + wet places too, ie bathrooms, kitchens and patios. Condensation and steam don’t hurt the stone however exterior elements such as acid rain and harsh sun destroy anything over time.

How should I hang my stone?

We’re in the process of removing unnecessary carbon from our product and in most situations there’s no need for the wire and D-rings because OnStones come with a natural hanging option – the frame itself. Have a look at this video if you need a hand we have more information ie brick, no-holes or mantel standing email – [email protected]

The stone is semi-fragile so you need to treat it the same way you treat a glass image and hang the stone print on a secure hook/screw/nail. The stone will live forever so don’t risk it on one of those 3M stick-on hooks as they give up the stick after a couple of years. Unless you’re planning to use the Command Canvas Hanger – they seem to have what it takes to hold on!

If you’re planning to hang your stones using a professional hanger, make a note in your order and we’ll ensure we use only D-rings. We also use D’rings for polyptych pieces.

My stone fell off the wall or came to harm in another way?

Send us in a picture and we’ll try to make a repair suggestion. If it’s too far gone, contact the shop – 03 8060 9842 or [email protected]

How long does it take from order?

We usually ask for 10 days from order to delivery, however if you need it sooner- make a note in the comments section.

Do you deliver and how much will it cost?

We do.

We package our product in recycled materials  (please don’t be offended when your stone print/s arrive enclosed in packing beans – they are made of corn). We send and gift in our OnStone gift boxes, these boxes protect the stones as well as presenting as a nice gift wrapping alternative.

Delivery costs are based on a flat-rate and we use Australia Post, Couriers, Fedex depending on your location. 

Standard – $18.50
Express – $35.00 (We express these orders all the way through the system – Express isn’t necessarily Australia Post Express – Express includes production time)

International shipping is based on weight. Please email your quantity, sizes and address through to [email protected] and we’ll send back an accurate price.

Note: If you’d like to select a freight option please email and we can adjust.

The idea is to keep it very simple. Select an image then click the Upload button. Select the stone size from the menu on the left; once the cropping frame appears use the rotate button on the top right of the frame (if needed) then move the cropping tool using your mouse and arrow keys. Once you have captured the image in frame click on the ‘Save’ button, bottom right side.

We receive the original image and the cropped image is used as a guide. If we feel there is a problem with the quality, crop or size we will contact you by phone or email. If you feel you need to add some notes to the image there is a section in Checkout.

If you are having other problems please email us at [email protected] and we’ll sort it out in person.

What works well and not so well on stone?

This question delves into personal taste a little so we’ll keep it very general in order to assist with your image selection: Old photos look amazing on stone. We believe it’s the added charm of the second-life-timber and no glass closing it in.

Other strengths: Organic matter – trees, grass, water, stone etc; Movement and light. Having no glass means the movement and texture are far more effective.

The print is inherently matte and we don’t print with white ink so the white in the image will be the stone coming through. This creates a greater depth and a better relationship between the image and stone.

How do I get a physical photo to you?

A couple of ways – you can get it scanned at 300+ dpi and upload as normal or, send them to us using registered post and we’ll return them with the prints.

Or, drop into the workshop in Mornington and we’ll scan on the spot.

If you have another question we’re happy to answer by email or phone.

All our stone prints are made to order and we strive to deliver the best quality possible. We can only work with what we have and if the image quality isn’t great, we’ll be in touch to ensure we print the best version available. If that’s the best you have, and you still want to proceed we’ll do our best to improve the image quality prior to print and we’ll also send you a proof before proceeding.

Note, if the image/s need some minor adjustments (that we notice) we’ll do these without mentioning – things like:
– Straightening the horizon
– Balance the exposure and contrast (where appropriate)
– Removing dust and marks
These corrections can either be requested or provided, however if neither has happened we cannot be held responsible – image quality is our customers responsibility.

Returns
Each stone is custom made and printed with your images – the bond between the three ingredients – ink, stone and wood is permanent and we can not accept returns due to change of mind, taste or file quality after the goods have been produced.

If your prints don’t look as great as you hoped, reach out to us! In some cases we can offer a reprint, if it’s a print or pre-production issue. In others we may reimburse or discount, with store credit so you can try again. Either way, we will work with you to make sure you get prints that you are happy with.

Damage – delivery
If your shipment is damaged or missing, we will reprint and reship it to you. If you believe we sent you the incorrect product, please reach out to us. You shall have what you ordered! [email protected]

Damaged later
This happens and we understand it’s heartbreaking. We recommend to hang your stones safely and if using adhesive hooks, only use the 3M Command Canvas Hangers, other adhesive hooks do eventually give up and send the stones crashing.
In saying that, it happens, like a plate, stones will break if they fall onto a hard surface. If you have a broken stone we offer a 50% reprint price for the same image at the same size – Hope this helps!